Most Authorized Service Stations stock common parts. In the event that an Authorized Service Station needs parts, Ritchie will provide them a soon as possible so the repair can be completed quickly. In the event that a faulty compass meets our Warranty requirements an Authorized Service Station will repair the unit at no charge. Estimates can be provided on request, for units that do not fall within our warranty limitations.

If you are in a rush, our Authorized Service Stations can usually provide faster service!

In addition to our Authorized Service Stations, Ritchie also has a complete service facility at the factory. This facility can provide warranty as well a non-warranty work. Ritchie can receive units via a delivery service or as a drop off at our customer window. Units meeting our Warranty requirements will be repaired or replaced at no charge and returned. Estimates will be provided for all non warranty repairs. Estimates for units received via a delivery service will be sent out within 1 to 2 weeks after we have received the compasses. (This process may take longer during peek seasons)

The following procedure is required when sending a unit to the factory.

1. Examine the compass to make sure that all necessary structural parts are sent with the unit. (Sometimes mounting bezels are left behind on the boat when people don’t realize that they are part of the compass.)

2. Wrap, or drain, the compass so that any leaking fluid does not destroy the shipping box.

3. Select a shipping carton that will stand up to normal shipping abuse.

4. We recommend packing 3 to 4 inches of padding around the compass to prevent damage.

5. Make sure that a legible note is included with the following information.

a. Your name

b. Address where you would like the unit returned.

c. Description of what you would like done.

d. If warranty, please specify purchase date.

6. Ship to:

E.S. Ritchie & Sons Inc.
Service Department
243 Oak St.
P.O. Box 548
Pembroke, MA 02359 USA