| E.S. Ritchie has over 100 Authorized
Service Stations throughout the world. These service stations
are capable of repairing most Magnetic Compasses produced by Ritchie
Navigation. Although these service stations do not repair Ritchie
Electronics they may be able to help you with trouble shooting.
Most Authorized Service Stations stock common parts. In
the event that an Authorized Service Station needs parts, Ritchie
will provide them a soon as possible so the repair can be completed
quickly. In the event that a faulty compass meets our Warranty
requirements an Authorized Service Station will repair the unit at
no charge. Estimates can be provided on request, for units that do
not fall within our warranty limitations.
If you are in a rush, our Authorized
Service Stations can usually provide faster service!
In addition to our Authorized Service Stations, Ritchie
also has a complete service facility at the factory. This facility
can provide warranty as well a non-warranty work. Ritchie can
receive units via a delivery service or as a drop off at our
customer window. Units meeting our Warranty requirements will be
repaired or replaced at no charge and returned. Estimates will be
provided for all non warranty repairs. Estimates for units received
via a delivery service will be sent out within 1 to 2 weeks after we
have received the compasses. (This process may take longer during
peek seasons)
The following procedure is required when sending a unit
to the factory.
1. Examine the compass to make sure that all necessary
structural parts are sent with the unit. (Sometimes mounting bezels
are left behind on the boat when people don’t realize that they are
part of the compass.)
2. Wrap, or drain, the compass so that any leaking
fluid does not destroy the shipping box.
3. Select a shipping carton that will stand up to
normal shipping abuse.
4. We recommend packing 3 to 4 inches of padding around
the compass to prevent damage.
5. Make sure that a legible note is included with the
following information.
a. Your name
b. Address where you would like the unit
returned.
c. Description of what you would like done.
d. If warranty, please specify purchase
date.
6. Ship to:
E.S. Ritchie & Sons Inc. Service
Department 243 Oak St. P.O. Box 548 Pembroke, MA 02359
USA |